Refund policy

Return & Refund Policy

Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, unworn, with tags, and in the original packaging. You also need the receipt or proof of purchase.

To start a return, please contact us at royal.group.lux@gmail.com. Returns must be sent to the following address:
7 Rue Du Brill, 3041 Esch-sur-Alzette, Luxembourg

Once your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Items sent back without a return authorization will not be accepted.

For any questions about returning an item, you can contact us at royal.group.lux@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and resolve it promptly.

Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., cosmetics, beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards cannot be returned. If you have any questions about a specific product, contact us before purchasing.

Exchanges

The fastest way to get the item you want is to return the original item and place a new order for the replacement once your return is approved.

EU Legal 14-Day Withdrawal Right

If goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without giving a reason.
The item must be in the same condition as when you received it: unused, unworn, with tags, and in the original packaging. You also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your return has been approved.
If approved, your refund will be processed automatically within 10 business days to your original payment method.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your return was approved, please contact us at royal.group.lux@gmail.com.