Shipping policy
Shipping Policy
Delivery Zones We ship to Luxembourg and all EU member states. For international orders outside the EU, please contact us directly.
Processing Time Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Times
- Luxembourg: 1–3 business days
- EU countries: 3–7 business days
Shipping Costs Shipping costs are calculated at checkout based on destination and order weight. Free shipping may be available on orders above a certain threshold — check our current promotions for details.
Customs & Duties For deliveries within the EU, no additional customs duties apply. For shipments outside the EU, the recipient is responsible for any applicable customs fees.
Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us at [your contact email] within 7 days of the expected delivery date.